Customer Support

Mail Order
Just mail the order form, money order or cashier’s/personal check with the correct amount.
Send to:
MartialArtSmart
5613 N Broadway
Knoxville, TN 37918

email Your Order: sales@MartialArtSmart.net. See our Privacy and Security section for more information.

GUARANTEE
If you are not satisfied with items you purchased, for whatever reason, please call our office to arrange a settlement immediately. For details, please see Returns/Exchanges/Repairs below.

CUSTOMER SERVICE
Delivery/Ship-A-Gift
Orders will normally ship out within 1 business day. Normal methods of shipping are UPS ground service and Post Office service. Gift Certificates also available but orders are not sent gift-wrapped.
Need it fast? Please ask our sales person to review the quick delivery options that are available.

Out of Stock/Back Orders
We will notify you if your request is currently out of stock. In most cases, back orders should be received within 3–4 weeks.

Returns/Exchanges/Repairs:
Please have your Invoice No. and/or customer No. ready and call us to get a return authorization No. within 7 days of receipt. Unauthorized returns will be rejected without liability. Unless it is proven to be a manufacturer’s defect, improperly used merchandise will not be accepted for refund or exchange. We will repair or replace manufacturer’s defective merchandise at no charge. Videos and books can be only exchanged for the same title if defective from the manufacturer.

Attention! Weapons Buyers . . .
You must check Federal, State and Local laws because weapons may be illegal in your area. MartialArtSmart.com will not sell weapons to minors and disclaims all liability from the sale and use of products in this online store. Products may vary slightly due to different shipments by the manufacturers.